The past few years have brought intense scrutiny to international education. Governments and regulators are asking whether we are doing enough to protect students, uphold quality, and ensure fairness for both international and domestic students.
These are necessary questions.
But the solution will not come from regulation alone. The most effective safeguard for integrity is trust: trust that students receive impartial advice, that institutions welcome well-matched candidates, and that the sector acts in students’ long-term interests. Without trust, students hesitate, institutions lose confidence, and the system weakens. With it, the entire sector is strengthened.
This is the theme at the heart of IDP’s newly launched Commitment to Quality report, a global framework outlining how we, as a sector, can protect integrity and deliver the best possible outcomes for students and institutions. This report lays out how trust can be built, proven, and maintained, so that international education continues to deliver life-changing outcomes for students and sustainable benefits for institutions.
Why trust is a competitive advantage
International education is built on ambition. Every year, hundreds of thousands of students make the life-changing decision to study overseas. From their first conversation with a counsellor, to taking an English language test, to their arrival in a new city, they are trusting someone to guide them.
When that trust is broken, the consequences are immediate and lasting. A poor course match or an unsuitable institution can derail plans, drain resources, and erode confidence in the entire system.
In preparing our Commitment to Quality report, we listened to students and partners to understand what trust means to them. Students spoke of wanting advice tailored to their goals and delivered with care. Partners emphasised the importance of genuine applicants who are ready to succeed. This report brings those perspectives together to prompt honest, accountable conversations about how we, as a sector, can raise the bar. It is both a reflection of our current practices and a challenge to ourselves and others to keep improving.
What trust looks like in action
Trust comes to life in the work our counsellors do every day.
In 2012, Li Xuan, at the time a recent graduate, attended an IDP Education Expo in Taipei. She was looking to study a master’s degree in Australia, but like many students, she was navigating a complex landscape of courses, institutions, and career considerations. Above all, she wanted a program that was practical, one that would give her real-world experience and a defined route into her chosen profession.
Lisa, one of our experienced counsellors, took the time to understand Li-Xuan’s long-term goals in finance and accounting. Instead of offering the first available option, she guided her towards a program at a leading Australian university that not only aligned with her academic background but also provided valuable industry exposure through internships and a clear pathway to accreditation as a Certified Practising Accountant (CPA).
Lisa’s guidance set Li-Xuan on a trajectory that saw her thrive in Australia, build a career in finance, and ultimately return to IDP as a Senior Commercial Manager in our Global Technology team.
Today, talking to Li-Xuan, she tells me how proud she is to work on the same student placement portfolio that once supported her.
Her experience shows the long-term impact of trust and a deep commitment to quality. When it is done right, the benefits continue well beyond graduation.
The foundations of lasting trust
The same principles that shaped Li-Xuan’s success are at the heart of our Commitment to Quality report. Trust begins with ethical, student-first advice, guidance that is impartial and based on rigorous verification. It is strengthened by training expert teams, ensuring counsellors worldwide meet consistent ethical, compliance, and cultural standards while offering destination-specific expertise.
Listening to students and partners and acting on their feedback keeps services relevant and responsive, with channels like global surveys, student labs, and advisory boards driving continuous improvement. Finally, transparent data ensures students and institutions can see how we are performing, with visibility over application pipelines, self-reported visa outcomes, and public reviews to identify what is working and where we can do better.
Trust as our future
The pressures on our sector, including policy shifts, geopolitical uncertainty, and changing student expectations, are not going away. The organisations that will thrive are those that treat trust as their most valuable currency and can prove it.
The future of international education will not be judged solely by the number of students we enrol, but by how well those students succeed in their studies, careers, and lives.
Trust is the foundation for that success.
